Return Policy
Back to Help

Need To Place A Return?

Returns With A Receipt Within 90 Days of Purchase

Stocked Inventory

  • The refunded product must be in new, salable condition to be eligible for a full refund.

  • If products are damaged in transit or opened products are found to be defective, they will be replaced or refunded with QC Supply Credit.

  • Unopened products can be returned as per the standard return policy.

  • In-store returns will require a valid receipt with a purchase date within the previous 90 days.

  • Returns on stocked items are subject to a 15% restocking fee at QC Supply's discretion.

  • Purchases online or through our toll-free number will require an RMA issued within 90 days of purchase. RMA's will remain valid for 30 days after issue.

    • Contact 1-888-433-5275 or send an email to returns@qcsupply.com to obtain your authorization number.

    • If the product is received by QC Supply after this 30 day period, a new RMA will need to be requested by the customer provided that the merchandise remains within the 90-day purchase window.

  • Refunds will be issued in the same manner as the original purchase with the exception of personal checks; which will be refunded utilizing QC Supply credit.

  • Returned merchandise received from a customer in a non-salable condition will be returned at the customer's expense if requested, with no credit issued.

    • Non-salable returns will be disposed of by QC Supply after 30 days.

Non-Stock or Special Order Inventory

  • Nonstock and special-order products are allowed at QC Supply's discretion.

Returns After 90 Days of Purchase

Consumer Returns

  • No returns will be accepted after 90 days.

Business Returns

  • Returns after 90 days of purchase will be accepted at the discretion of QC Supply and be eligible for an account credit if the product meets the following criteria:

    • The product must be returned in clean original packaging and in salable condition.

    • The product has been stored in a clean indoor environment without any potential exposure to either organic or inorganic contamination.

Gasoline, Diesel, Natural Gas, or Propane Powered Items

  • A gas-powered item may be returned within 30 days in the original packaging if it has not been used or filled with gas.

  • Products found to be defective upon initial use will be replaced at no charge to the customer.

  • Items not meeting these criteria will need to be taken by the customer to a factory-authorized service center.

  • Unless under warranty, repairs will be at the customer's expense.

Shipping and Handling Fees

  • Shipping and handling fees are non-refundable.

Non-Returnable Items

  • If opened, we cannot accept returns of chemical or aerosol products, including but not limited to:

    • Paint

    • Herbicides

    • Pesticides

    • Solvents

  • Pharmaceutical items requiring a prescription cannot be returned.

  • Cold ship pharmaceutical items cannot be returned.

  • Gift cards and eGift cards cannot be returned.

  • Dryshod boots are shipped directly from the manufacturer and cannot be returned.

Clearance Items

  • One-of-a-kind, closeout, clearance, or scratch-and-dent items are non-refundable.

If the item you received was not the correct item due to a clerical error on the part of QC Supply or one of our vendors, or if the item arrived in a damaged or defective condition, please contact us at 1-888-433-5275 or send an email to returns@qcsupply.com to obtain your authorization number.

Effective as of 12/20/2021

      Can’t Find A Store Or Service Location Near You?